myRetailer.ca

• Blog Post: Outwit, Outplay, Outsmart – Outsmart competition by borrowing ideas from other industries Sometimes the … http://ow.ly/16TfuZ #
• Blog Post: Run The 100m Sprint Instead of the 42km Marathon – What I’ve learned from Verne Harnish – Bu… http://ow.ly/16SB5E #
• Blog Post: My Grocery Store is out of Kraft Dinner & the Car Wash is out of Soap http://ow.ly/16S0qy #
• Blog Post: Other People’s Recycled News | March 12 – 19 – The Small Business Guide to Google Apps Google Apps for b… http://ow.ly/16RxTN #
• #Retail News: Canadian retail sales add another stepping stone on path to recovery – Journal of Commerce http://ow.ly/16RqRy #
• #Retail News: EBay, National Retail Federation working together to combat organized crime – CanadianBusiness.com http://ow.ly/16RlwG #
• #Retail News: Shopping malls group spent $211914 lobbying in 4th qtr on taxes, clean water … – CanadianBusiness.c… http://ow.ly/16RlwE #
• #Retail News: Canadian retail sales add another stepping stone on path to recovery – Journal of Commerce http://ow.ly/16RlwF #
• #Retail News: Consumer prices, retail sales rise – Winnipeg Free Press http://ow.ly/16R7O5 #
• #Retail News: Weighing value of cross-border shopping trip in light of lofty loonie – 680 News http://ow.ly/16R7O7 #
• #Retail News: Home renos help bolster retail sales – StarPhoenix http://ow.ly/16R7O6 #

Keep Loyal Customers Loyal by Being Dependable and Stocking Essential Items

From Flickr - avilon_music

Become dependable to your customers in the services and products you offer and you’ll go a long way to keep your customers loyal to your company.

Let me illustrate my point.

A few weeks ago I needed a car wash and drove to the local car wash I’ve gone to for years. I parked the truck, walked inside to purchase my car wash only to find out that they ran out of soap for the touchless car wash. Can you imagine? The entire car wash shut down, because they ran out of soap? As I walked out frustrated, I was thinking to myself; “How can you run out of soap at a car wash? If it was my car wash, I’d always make sure that I have at least a month’s supply at all times. Wow much can it cost to inventory soap, especially if you run a busy car wash?!” (more…)

• Blog Post: So You Want To Be A Good Leader – President of Home Depot, Annette Verschuren embodies the characteristi… http://ow.ly/16PoL8 #
• #Retail News: Atlantic Realty Announces that Family Dollar Opens Store in Meadows Shopping … – Stockhouse http://ow.ly/16PfCE #
• #Retail News: Retail Therapy’s Test Drive – National Post – Retail Therapy’s Test DriveNational PostHandout Lik… http://ow.ly/16PfCF #
• #Retail News: National Retail Federation trade group names new CEO Matt Shay, effective May 10 – CanadianBusiness.c… http://ow.ly/16PfCG #
• 4 tips for taking control of your Yelp page – good read for small business owners – http://bit.ly/aZh2aM (via @MarkRaganCEO) #
• Blog Post: Writing Love Letters at Work – How writing “love letters” inspires employee recognition Everyone needs a… http://ow.ly/16ODUM #
• #Retail News: Ont. backs orchard for retail, educational offerings – Manitoba Co-operator http://ow.ly/16OyTD #
• #Retail News: Borderlands: Dr. Ned & Mad Moxxi DLC Hits Retail – GameFocus http://ow.ly/16OyTE # (more…)

• #Retail News: Smart phones, more choice, fuel retail sales at Glentel – Cartt.ca (subscription) http://ow.ly/16Mv98 #
• #Retail News: Lansdowne Park retail study worries Glebe BIA – CBC.ca http://ow.ly/16Mv9a #
• #Retail News: Chatting with TradeStone Software @ NRF BIG Retail Shows – Part 2 – Technology Evaluation Centers (bl… http://ow.ly/16Mv99 #
• Olympics a boost to restaurant profits in B.C. http://ow.ly/1hkw0 #
• WOW. RT @carolzara: RT @mental_floss: 7 Retail Weddings http://bit.ly/amKH0x #
• Wall Street Journal Article: Small Businesses Issue HST Checklist – WSJ.com http://ow.ly/1hcdg #
• Blog Post: Marketing Strategies for Today’s Retailer: Out with the Old and In with the New http://ow.ly/16MePI # (more…)

You, and how you conduct yourself are the secrets to your business’ success

Cigarette Left on Sidewalk via Flickr by randa1thor

Presenting yourself for success is vitally important in everything you do.

I love the quote; “How you do anything, is how you do everything”. It doesn’t matter what you’re doing, how you do it will convey to the outside world how you live your life.

Tom Peters, in his book Re-Imagine talks about the importance of paying attention to detail and design. Tom reminds me that regardless of what it is I or someone in my company is doing it should be done to such a degree of detail, precision, and design that someone from outside your company would pay good money for the service.

So it doesn’t matter if I’m leading a meeting of 20 managers, or filing papers from this morning’s work, perform each job to the best of my abilities.

This hits home for me almost daily.

I find myself so busy at times that I might be tempted to skip over certain daily tasks. However I stop myself with this quote – How I do anything is how I do everything. By doing this, I’ll immediately stop, turn around and address the task that I was about to skip over. This can be as significant as preparing for a meeting with a potential bank, or as trivial as picking up a small piece of garbage in front of the store. I have actually walked over a cigarette butt on the ground in front of my store because I was too busy, then a few seconds later, stop myself, turn around and walk back to pick it up and throw it out.

It doesn’t matter what it is, in order to become our best, we must put forth our 100% effort into everything we do, even if it is picking up a cigarette butt.