myRetailer.ca

Choose Your Market – Choose Your Competition

Is your business a sexy one? Does your market attract a lot of people? Is your industry easy to break into? If so, then be ready for lots of difficult competition. 

I heard a speaker a couple years ago at The Retail Experience, an industry education series put on by Green Profit Magazine (a division of Ball Publishing). He was part of a panel discussion about profitability in the garden centre industry. He mentioned something in passing that really got me thinking. When asked about profitability in the industry, he stated something to the effect that; “Hey, you guys chose the horticulture industry. No one gets rich in horticulture.” 

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Help Ensure Your Customer’s Satisfaction

Does your company have a ‘No Customer Left Behind Policy‘ that helps ensure customer satisfaction?

With the current economic environment, we need every competitive advantage we can get. One way to do that is to ensure that your customers have a great experience with your company every time.

Do you have a policy that communicates to your staff that you hold customers at the highest level? That you will not tolerate a customer leaving your store with a dissatisfied experience? If not, why not?

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