Other People’s Recycled News | Feb 26 – March 5

7 Essential Online HR Resources for Your Small Business

As a business owner, you know your product, service, market and customers. But sometimes one of the most challenging aspects of operating a business is employees. Not because the employees themselves are a challenge but because there’s so much legislation and nuance to employee relations.

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How Small Business is Using Social Media (Stats)

The University of Maryland’s Smith School of Business looked at the relationship between social media and small businesses and found that the technology adoption rates in the U.S. have doubled in the past year from 12% to 24%.

The data comes straight from the university’s third installment to its Small Business Success Index report and is based on a December 2009 telephone survey of 500 small business owners. Adoption rate calculations are compared against a baseline report conducted in December 2008.

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Twitter when they tweet

Be aware of the buzz on your company.

If businesses know how to deal with customer queries and complaints made via Twitter and other social networks, they can improve their customer service by an order of magnitude. But companies normally deal with their customers via phone, the postal service and perhaps email. How can businesses fold these new channels into the mix?