myRetailer.ca » Employee Support

Writing Love Letters at Work

Andy Buyting — Tue, 16 Mar 2010 12:00:35 +0000

How writing “love letters” inspires employee recognition Everyone needs a pat on the back and recognition for a job well done – even you! Every week, I solicit from our managers the names of a couple of individuals who deserve a letter of recognition. I take the names and the details about why they deserve recognition and [...]

Writing Love Letters at Work is a post from: myRetailer.ca

Vancouver retailers win gold

Andy Buyting — Thu, 18 Feb 2010 14:38:51 +0000

My good friend John had the great fortune to win the lottery for the opening ceremonies of the 2010 Winter Olympic games. He’s been keeping me updated on the events going on in Vancouver – I think he’s trying to make me jealous. What makes me even more envious is the influx of consumers that [...]

Vancouver retailers win gold is a post from: myRetailer.ca

Save Money on Your Labour Wage Costs

Andy Buyting — Wed, 28 Oct 2009 21:16:49 +0000

My Story – Part 2 I already talked about what we decided to do as a result of our strategy session regarding our new organizational chart and the shifts in responsibilities. Now here is how we implemented the change. Over a period of three weeks we did the following four steps: We finalized the new plan. It came [...]

Save Money on Your Labour Wage Costs is a post from: myRetailer.ca

Build Team Unity With Community Involvement

Andy Buyting — Wed, 14 Oct 2009 20:39:30 +0000

There’s nothing quite like the power of community involvement to build a close team. If you and your staff can volunteer together and do good in your community, it will not only help your community, but your staff’s satisfaction as well. Earlier this fall, our Fredericton staff entered in a team into the McInness Cooper Dragon [...]

Build Team Unity With Community Involvement is a post from: myRetailer.ca

How to Deal with Employee Downtime

Andy Buyting — Wed, 30 Sep 2009 16:32:07 +0000

There’s another kind of Inventory you NEED to track – and it won’t be easy I’ve recently been thinking about some of our operations and a mentor of mine one said; “Your company has inventory of time. Where is your company’s inventory of time”, meaning where are our time wasters and inefficient processes. When you really look [...]

How to Deal with Employee Downtime is a post from: myRetailer.ca

Following the Leader

Andy Buyting — Tue, 11 Aug 2009 14:07:42 +0000

The way you portray leadership qualities and instil confidence directly affects your employee’s performance During good times and especially in bad, do you portray leadership qualities in your daily interactions with your staff? As leaders, we always have to conduct ourselves in a manner that instils confidence in the eyes of our team. Employees look to [...]

Following the Leader is a post from: myRetailer.ca

‘Do you want Fries with that’ is one of the most important techniques in keeping your customers happy

Andy Buyting — Wed, 24 Jun 2009 20:43:58 +0000

When you ensure your customers have everything they need before checking out, you’re doing them an enormous favour (not to mention in increasing your Average Ticket Size). In our stores this spring, our entire team has been attending our spring training sessions. Recently, during a session, we had a great discussion about selling additional items [...]

‘Do you want Fries with that’ is one of the most important techniques in keeping your customers happy is a post from: myRetailer.ca

What’s the Impact of Only Hiring the Best Employees?

Andy Buyting — Fri, 24 Apr 2009 20:32:16 +0000

What's the Impact of Only Hiring the Best Employees? Bradford Smart, author of Topgrading (the best book I've ever read on hiring), says to never hire an employee unless you are truly happy with how they interviewed and every single reference is glowing. Unless you're 100% confident in your choice, he says that you should stay the course and keep searching. I have to say that I agree. Recently I was hiring for an outside company sales position, a key position within our store. In our first round, we interviewed our top six candidates from the stack of resumes we had collected over two weeks, to no avail. After going through the interviews, both myself and my Managing Partner agreed that even though we had a couple of good candidates, the person we were looking for was not in that group, so we started over and kept looking. We simply refuse to settle for second best. I'd rather start over and continue the search, than settle for second best. Click on the title to read the rest of the blog post. Subscribe to this RSS feed to receive future updates.

What’s the Impact of Only Hiring the Best Employees? is a post from: myRetailer.ca

Owners AND Employees Need to Have SMART Goals

Andy Buyting — Fri, 03 Apr 2009 18:52:24 +0000

Goal setting is an effective tool that encourages members of a team to strive for new heights - wherever they might reside in your organization. Are you a goal setter? Do you encourage goal setting among your staff? I encourage all of you to set 3-5 goals for the coming year and have your more senior staff do the same. Then have everyone share their goals with the team and meet monthly to track everyone's progression on those goals. With complete transparency on everyone's part, encourage teamwork and support among team members to help one another achieve their goals. Click on the title to read the rest of the blog post. Subscribe to this RSS feed to receive future updates.

Owners AND Employees Need to Have SMART Goals is a post from: myRetailer.ca

Rate your Boss: Getting Employee Feedback with 360-Degree Reviews

Andy Buyting — Thu, 02 Apr 2009 15:19:23 +0000

Knowing what kind of boss you are and how employees rate you can be a touchy subject. A great tool for improving your management style and skills is to ask your team to perform a 360-degree review on you. Twice a year, our company does performance evaluations on every employee, once in February and once in August. During our winter reviews, we also have all of our senior managers reviewed by their direct reports, using 360-degree reviews. Click on the title to read the rest of the blog post. Subscribe to this RSS feed to receive future updates.

Rate your Boss: Getting Employee Feedback with 360-Degree Reviews is a post from: myRetailer.ca