Attitude Check

Demonstrate the value of your customers and get rid of all negative comments

Do you and all your staff love all your customers? Do your customers feel as though they are being hugged every time they come into your business? As John DiJulius would say “If you told your customers that they can pay your company what ever they felt the service was worth, what would happen?” Would you get paid for the services delivered? Would you get paid more? If this thought makes you cringe, then maybe your company needs an attitude adjustment. Maybe you are the one who needs the attitude adjustment.

Many companies will routinely make negative comments or speak negatively about some customers behind closed doors. Often times, this includes top management. What most people don’t realize is that this sets a precedent on what is acceptable as a company’s attitude towards its customers. Even if some customers are difficult, speaking negatively about them behind closed doors tells the entire team that your company in fact does not hug all your customers and we don’t necessarily value all our customers.

How do you stop this?

Easy, stop all negative comments about customers, no matter how difficult someone might be. You simply cannot tolerate even the slightest negative comment about any customer. Stop the negative talk and it will go a long way to stopping any negative attitudes your team may have towards your customers.

From now on, you may have “challenging situations”, but never “challenging customers”.

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