myRetailer.ca

With today’s economic environment, retailers should be careful when it comes to retail fraud and theft.

As a retailer, you can’t afford to have people defrauding your business in good times. During these tough economic times, it’s just as important to be diligent when it comes to protecting your property and business. Last November, the National Retail Federation reported that sales returns were up by 19% over the previous year. Of those returns, they estimated that approximately $11.8 billion of those returns were fraudulent, up 8% over the prior year. Read Multi-Channel Merchant’s recent article on this subject.

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How does a business keep from being part of ‘The Great Recession‘?

While speaking with a good friend of mine the other day, Scott Targett of Targett’s Windows and Doors, he mentioned something that really stuck with me. While addressing his entire staff recently during a company wide meeting, he made the announcement that Targett’s was choosing not to take part in the 2009 recession.

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Sweat the Small Stuff

They say the devil is in the details, but how many of us actually take the time to analyse the details inside our own companies?

They say, don’t sweat the small stuff. But in business, I say you have to sweat the small stuff. Without sweating the small stuff, you can miss opportunities, lose ground quickly and costs can run out of control

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Help Ensure Your Customer’s Satisfaction

Does your company have a ‘No Customer Left Behind Policy‘ that helps ensure customer satisfaction?

With the current economic environment, we need every competitive advantage we can get. One way to do that is to ensure that your customers have a great experience with your company every time.

Do you have a policy that communicates to your staff that you hold customers at the highest level? That you will not tolerate a customer leaving your store with a dissatisfied experience? If not, why not?

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Maximize Team Performance

How do you maximize the performance of your team of employees?

As I’m heading into a new year, I ask myself if everyone on my team is playing to their strengths.

Do you have great people on your team who they may be doing the wrong job?

We all strive for continuous improvement of ourselves (otherwise you wouldn’t be reading this blog). If that’s the case, why not strive for continuous improvement of your team?

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